Reddown Road

Updated 24 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started on 29 April 2022 and ended on 5 May 2022. We visited the location on both dates.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service including previous reports and notifications from the registered manager about important events at the service. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service, four staff and the registered manager. We reviewed four people’s care records and four staff files. We observed interactions between people and staff during skills teaching activities and when people presented with behavioural support needs. We reviewed photo albums of people engaged in activities and people’s communication systems. We checked medicines administration records and medicines storage. We also checked the service’s quality assurance process and a number of policies.

Updated 24 June 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Reddown Road is a supported living service providing personal care for up to seven people. The service provides support to people with a learning disability and autism. At the time of our inspection there were seven people using the service.

The service at Reddown Road had previously been provided by another provider. The current provider, Achieve Together Limited, took over the management and operation of the service in December 2020.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support

The service was highly person centred. Staff focused on supporting people to live their best lives through offering people choices and opportunities. The registered manager and staff exceled in addressing people’s unique behaviours in personalised and consistent ways. The service was outstanding in supporting these behavioural support needs and viewed them within the context of people communicating their anxieties. This meant the service placed an emphasis on promoting enjoyable and fulfilling days for people rather than on behaviours with the potential to disrupt them.

The registered manager and staff were exemplary in their commitment to supporting people’s social lives and social inclusion. Staff worked until the early hours of some weekend mornings to enable people to attend social events that finished after midnight. Staff supported people to expand their individual social circles and to engage in the life of their local community.

The impact of staff support on promoting people’s independence was outstanding. Staff provided people with skills teaching in a range of areas. This transformed people’s lives enabling them to do a wide range of daily living tasks independently which they had previously been dependant on staff to do for them.

Right Care

People were treated with respect and dignity by kind and caring staff. The service was highly person centred and organised around people’s individual needs and preferences. Staff supported people to maintain and develop relationships with relatives and friends and to have fulfilling social lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture

The registered manager led a team committed to supporting people to having enjoyable and fulfilling lives with continuous opportunities to try new experiences. People were empowered to develop increased independence and acquire new skills. Staff told us they were happy in their work and felt motivated and supported in the role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 14 March 2018. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Reddown Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.