G&C HEALTHCARE LTD

Updated 15 March 2024

Date of assessment 16 April to 13 May 2024. Reason for assessment: We received concerns about the quality and safety of care which we wanted to check on. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 4 quality statements; Safe and effective staffing; medicines optimisation; Capable, compassionate, and inclusive leaders; and Governance, management and sustainability. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe and well-led. We have not assessed any quality statements under effective, caring and responsive, so the rating judgement for this has not changed since our last inspection.

Updated 15 March 2024

People had mixed feedback about the punctuality of staff. Some people told us they were often late and others told us they were generally on time. There was also mixed feedback about whether staff had ID badges on, so people knew who was supporting them. Some people told us staff always wore ID whereas others told us staff did not wear it. However, people and relatives were all consistently positive about staff being friendly and polite. People told us staff seemed to know what they were doing and new staff had the opportunity to shadow more experienced staff first. People told us they were supported with their medicines appropriately.