We carried out a review of the data available to us about Best@Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Best@Care Limited, you can give feedback on this service.
Best@Care Limited is a domiciliary care agency which provides care and support for people in their home. At the time of the inspection the service was providing support for nine people, five of who were receiving the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Relatives felt their family members were safe when they received support. The provider had a robust recruitment process enabling them to identify new staff with the required skills and experience for the role. Procedures had been developed to investigate, respond and identify lessons which could be learned from any safeguarding concerns, incidents and accidents and complaints received. Medicines were managed safely and administered as prescribed.
Care workers received appropriate training so they could meet people’s care and support needs. Care workers felt supported by the management. People’s care and support needs were assessed and reviewed regularly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives felt the care workers who supported their family member were kind, caring and respected their dignity and privacy. Care plans identified people’s cultural and religious preferences. People’s care was provided in a person-centred manner with care plans identifying their support need and how they wanted their care provided. People’s communication support needs were identified.
The provider had a range of quality assurance processes in place to monitor the quality of the care being provided. The provider worked in partnership with other organisations
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 November 2020 and this is the first inspection.
Why we inspected
The inspection was conducted based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.