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Radis Community Care (Strawberry Gardens)

Overall: Good read more about inspection ratings

18 Moorhen Road, Yatton, Bristol, Somerset, BS49 4GB (0117) 450 4721

Provided and run by:
G P Homecare Limited

Latest inspection summary

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Background to this inspection

Updated 10 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and one Expert by Experience who made calls to people and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Radis Community Care provides care and support to people living in extra care housing accommodation at Strawberry Gardens. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 19 April 2022 and ended on the 5 May 2022. We visited the location’s office on 5 May 2022.

What we did before the inspection

We reviewed information we had received about the service and we used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager, the area manager, one support worker and two team leaders. The Expert by Experience contacted eight people and seven relatives to gain their views about the service.

We reviewed a range of records. This included two staff files in relation to recruitment and two staff files in relation to supervision and competency checks. We looked at four care plans including their support plans and risk assessments and two people’s medicines records. We also reviewed policies and procedures, incident and accidents, safeguarding records, complaints, action plans and customer satisfaction surveys.

Overall inspection

Good

Updated 10 June 2022

About the service

Radis Community Care is an extra care housing scheme based in Strawberry Gardens. People using the service lived in individual flats within the complex. At the time of the inspection 35 people were receiving a service of personal care. Not everyone who used the service was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they got their medicines when required however not all records confirmed people had received their medicines when required. People were supported by enough staff although the service had vacancies at the time of the inspection. The registered manager had an action plan in place that identified areas for improvement.

People felt supported by staff who were kind and caring and who had received supervision and checks prior to commencing employment at the service. One member of staff during the inspection was not adhering to the provider dress code policy. We fed this back to the registered manager to address. Staff felt well supported and able to raise any concerns with the registered manager should they arise. Staff respected people’s dignity and choice and they gave good examples of how they promoted this daily.

People were happy with their care and care plans contained important information such as people’s likes and dislikes, personal histories such as occupations and their individual life story.

People felt able to raise a complaint should they be unsatisfied, and the provider had a complaints policy in place. People’s views were sought, and we observed the registered manager being accessible and approachable to people during our inspection. People were support by staff to access health and social care professionals if the need arose.

Rating at last inspection

This service was registered with us on 4 January 2021 and this is the first inspection.

Why we inspected

This is a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk