We carried out a review of the data available to us about Vital Care and Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vital Care and Support Ltd, you can give feedback on this service.
Vital Care and Support Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection they were providing personal care to three people living in their own homes, although they were hoping to expand their services in future.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care and support they received from the care workers. They told us they felt safe and had no concerns about their safety. The provider operated robust recruitment procedures which helped to ensure that people were supported by staff who were safe to support them. There were enough staff employed to meet people’s needs. The provider assessed risks to people which staff were aware of and there was good infection control practice in place.
Staff were given appropriate training which meant they were competent in carrying out their duties effectively, they also received regular supervision and ongoing support. Consent to care was sought and assessments were undertaken before the provider began to support people which helped to ensure people’s needs could be met. People’s dietary and ongoing health needs were met by the provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us that care workers were friendly, caring and respected their choices. They were involved in planning their care and gave us examples of how they were supported to remain as independent as possible.
Care plans were reviewed regularly and were individual to each person. People were given information about how to raise a complaint if they were unhappy.
The service was well-led. The registered manager carried out quality assurance checks to monitor the service and engaged with people, relatives and staff seeking their feedback.
Rating at last inspection
This was the first inspection of the service since it registered with the CQC on 6 November 2020.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk