We carried out a review of the data available to us about Helping Hands Braintree on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Braintree, you can give feedback on this service.
Helping Hands Braintree is a domiciliary care agency providing care and support to people living in their own homes. At the time of inspection, the service was supporting 20 people.
People’s experience of using this service and what we found
People and their relatives were very positive about their experience of using the service. There were enough staff to care for people safely. Recruitment practices were completed, and the required checks were in place. People were supported with their medicines safely and as prescribed. Infection prevention and control measures were effective, including the safe management of COVID-19. Systems and processes worked to safeguard people from the risk of abuse. Learning was shared following any incidents.
People received an assessment so care could be planned to meet their needs. Risk assessments were undertaken to ensure their safety and wellbeing. Staff received training and supervision to support them in their role. Support was given with a range of personal and practical tasks, including choice and preferences. People told us they were supported to access health and other services as required, such as district nurses. Consent was considered as part of the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us the staff were caring and kind. People were involved in their care arrangements and were able to make decisions about how care was provided.
Care planning was personalised and regularly reviewed. Staff built up good relationships with people and their relatives to help them maintain their independence and reduce the risk of social isolation. People told us they did not have cause to complain but knew how to do so if required. End of life care was provided if needed.
Systems and processes were in place to ensure oversight and governance of the service, including a range of regular audits. People told us they found the management team helpful and available. There was a positive and open culture. People’s feedback on care was sought through reviews and surveys.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 June 2020 and this is the first inspection.
Why we inspected
The inspection was undertaken as the service had not been inspected since it was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.