Updated 28 December 2017
Bromley Urgent Care Centre is commissioned to provide an urgent care service to Orpington and the surrounding area in the London Borough of Bromley. Although based in the Bromley area, the urgent care service is available to both local residents and to patients who might work in the local area.
The service operates from Princess Royal University Hospital, Farnborough Common, Orpington, London, BR6 8ND. The service is on one level and is accessible to those with poor mobility. The service is co-located with the accident and emergency department of Princess Royal University Hospital.
The service is provided by Greenbrook Healthcare (Hounslow) Limited. They are the registered provider for 12 GP, Urgent Care and Out of Hours services. The provider provides centralised governance for its services which are co-ordinated locally by service managers and senior clinicians. The urgent care centre provides triage to the accident and emergency department except where patients arrive with an emergency presentation or in an ambulance. A streaming nurse would review all patients and determine whether the patient needed to be seen in the urgent care centre or by the accident and emergency department of the hospital in which the service is based. On an annual basis approximately 63,000 patients attend the urgent care centre. On site, the service is led by a service manager, a lead GP and a lead nurse who have oversight of the urgent care centre. The service employs doctors, nurses and streaming nurses (who triage patients and determine whether the patient needs to be seen by a doctor or a nurse). The majority of GPs working at the service are bank staff (those who are retained on a list by the provider and who work across all of their sites). Most nursing staff and reception staff at the service are employed directly by the provider. The urgent care service is open 24 hours a day. Patients may contact the urgent care service in advance of attendance but dedicated appointment times are not offered.