Archived: The Mayfair General Practice

Updated 28 April 2022

The provider, The Mayfair General Practice Ltd, was registered by the CQC in June 2020 to provide the regulated activities of Diagnostic and screening procedures and Treatment of disease, disorder or injury.

The registered location for the service is at 16 Wellington Road, London, NW8 9SP.

The service provides private consultations with a general practitioner at the registered location (Thursdays only), and via home visits and video conferencing. Service users can access a wide range of blood tests and diagnostic screening via third-party organisations. The service is available to children and adults.

The service is accessible 24 hours a day, seven days a week. Consultations at the registered location are on Thursdays from 2pm to 6.30pm.

Details of the service are set out on the website - www.themayfairgp.com

Staff comprise of two GPs (male and female) and an administrator.

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. During inspection, we interviewed the two GPs at the registered location. We reviewed a sample of service user records and consultations. We also received feedback from the administrator and patients who used the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 28 April 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Mayfair General Practice (the service) as part of our inspection programme. It was the first inspection of the service, which was registered by the CQC in June 2020.

The service offers consultations with a general practitioner. In addition, the service provides access to laboratory blood tests and radiology appointments under arrangements with third-party service providers[PS1] .

A GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• Patients were able to access care and treatment within an appropriate timescale for their needs.
• The service had systems in place to collect and analyse feedback from patients.
• There was a clear leadership structure to support good governance and management.

Whilst we found no breaches of regulations, the provider should:

• Audit prescribing to ensure prescribing is in line with best practice guidelines.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care