11 February 2014
During a routine inspection
We found that people were given adequate information to allow them make informed decisions about their care and treatment. People who use the service had a care plan in place depending on the level of support they required and we saw that people were involved in their care planning and their preferences were taken into consideration. The provider had policies and procedures in place to safeguard young people, and staff we spoke with knew of their responsibility to identify and report abuse. We found that staff were supported through induction, training, supervision, appraisals and team meetings. The provider had systems in place to assess and monitor the quality of the service provided.