Archived: The Crown Rest Home

People’s experience of using this service: The service was small and personable offering a family setting in generously sized accommodation. The location was rural, set in peaceful surrounding with far reaching views. People could go out independently but those needing assistance were supported by staff or relatives. People could enjoy the grounds and partake in village life.

People could relax or stay as active as they wished with their choices and preferences known and respected by staff. The service was focussed on the needs of people using the service and helping to ensure peoples choices were promoted and people received positive experiences of care.

The service was owned and managed by the same person who was very dedicated, had over thirty years’ experience and was a registered nurse. They employed a clinical lead, also a registered nurse and a deputy manager who had previously managed a care home. They had a strong staff team who were well trained and competent. Staff were very loyal and had many years’ service. Many held professional qualifications and many years of experience to bring to the team. Staff were observed working in a highly professional way and the team ethic was strong. This meant that people were supported by staff who were kind, considerate and regularly went the extra mile to support people in line with their needs. The support provided was seamless with high standards maintained throughout the staff team daily which meant people expectations were always met.

The service engaged with family and other professionals to help ensure care was provided as holistically as possible. Staff supported people to access the services they needed to facilitate their independence and health and there was a strong emphasis on customer care. The service kept up to date with developments within the care sector to ensure that staff were sufficiently knowledgeable and able to competently carry out their tasks to ensure people’s well -being.

The service was exceptionally clean and designed for the comfort, safety and enjoyment of people using the service.

People were provided with personalised care. Generous staffing levels helped ensure people’s needs could be met in a timely way and staff cover remained constant without the need for agency staff. Additional staff were employed specifically to organise and facilitate social activities to enhance peoples well- being and stop people becoming isolated. People were encouraged to retain their existing skills and levels of independent and mobility and activities help to stimulate people’s minds. We observed people being engaged throughout the day choosing to go in the garden, sit quietly, listen to music, sit reading or watching the television. Staff were observed treating people with respect and courtesy and creating a relaxed, inclusive environment for people and their visitors.

Rating at last inspection: Good: Date last report published:28/06/2016

Why we inspected: This was a scheduled inspection based on our previous rating. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The Crown Rest Home is a service that provides accommodation and residential care for up to 18 people. On the day of the inspection, there were a total of 17 people living at the home. The provider is registered as an individual and therefore, does not require a manager to be registered at this home.

People who lived at The Crown Rest Home were cared for by kind, caring and compassionate staff who treated them as individuals. An open and transparent culture had been established where people were listened to and where their opinion mattered.

There were enough well trained staff with the right skills and knowledge to provide people with safe and effective care. People’s dignity and privacy was upheld and their choices about how they wanted to live their lives were respected.

People were happy with the care they received and felt safe living at The Crown Rest Home. The leadership at the home was good. The staff were happy working at the home and their morale was high. They were supported to develop and learn which made them feel valued.

Good quality care was provided that met people’s needs and helped them maintain their wellbeing. The provider was investigating into ways to improve people’s wellbeing further.

There were good effective systems in place to assess and monitor the quality of care that was being provided.