1 March 2018
During a routine inspection
At our last inspection, we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection, we found the service remained Good.
People continued to be safe receiving support, and staff understood how to safeguard people from harm. Risks were managed to reduce potential hazards. There were enough staff to meet people’s needs, and the provider followed safe recruitment processes. Staff understood their responsibilities in relation to hygiene and infection control. Staff were encouraged to learn and make improvements when incidents occurred.
Support was delivered in line with good practice guidance, and staff had the knowledge required to provide effective care. Staff supported people to maintain their physical health and wellbeing and to prepare meals of their choice. People were enabled to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible.
People received support from staff who were kind, compassionate and caring. They were involved in making decisions about their care. People’s privacy was respected, and their dignity and independence promoted.
The support people received was personal to them and they were involved in the planning and reviewing of their care. People’s individual choices and preferences were considered, and their support reviewed to reflect their needs. People knew how to raise any concerns or complaints, and these were responded to in a timely manner.
The service was well led, and the management team were clear about their roles and responsibilities. Staff were motivated and enjoyed working at the service. People and staff were encouraged to give feedback, and their views were acted on to develop the service. The provider worked in partnership with other agencies and teams, and there were systems in place to drive ongoing improvements.
Further information is in the detailed findings below.