Archived: Living Independently Staffordshire - South Staffordshire

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were supported in a safe way and staff knew how to recognise and report potential abuse. When risks to people had been identified staff had the information available and knew how to support people to keep them safe. People were supported by staff that had training and an induction that helped them to offer support. There were enough staff available to meet people’s needs. The provided completed checks to ensure staff were suitable to work with people in their homes. There were systems in place to ensure people received their medicines as prescribed.

Staff showed an understanding of how to support people who lacked capacity to make certain decisions and understood the importance of gaining consent from people.

People felt involved with planning and reviewing their care. They had the opportunity to complete questionnaires on the service. When areas of improvements had been identified action was taken and changes made. There was a complaints procedure in place and people knew how to complain. When needed people were supported to make referrals to healthcare professional. Support was available to assist people with eating and drinking. People were encouraged to be independent and their privacy and dignity was upheld. People were encouraged to pursue their hobbies and interests.

People were happy with the service they received and the staff that supported them. Staff felt supported and listened to by the registered manager and they understood their responsibilities around registration with us. The provider completed audits on the quality of the service and when needed we saw action was taken to drive improvements.