UHBW Bristol Campus

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed equity and access and found people experienced delays to accessing care and treatment.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There was some variation in people’s experiences of accessing the emergency department. Waiting times were a theme in the feedback the Care Quality Commission (CQC) and the service received from people using the emergency department. Waiting times, communication and uncomfortable seating in the waiting room were the main themes from feedback the provider received.

Leaders had developed the availability of same day emergency care services to improve access to emergency care in relation to medical, fraility, cardiology, and surgery specialities. The service was focused on improving timeliness of ambulance handovers and 12 hour waits within the emergency department.

The service had a ‘proactive hospital programme’ aimed at improving the efficiency of clinical assessment, admission, transfer and discharge from the hospital. Leaders reviewed data on responsiveness of the service monthly and took action to improve performance.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.