15 April 2013
During a routine inspection
We found that the service had a process in place to learn from complaints, comments and compliments. They also had checks in place to monitor the quality of services that people received.
We found that the service had a process in place to learn from complaints, comments and compliments. They also had checks in place to monitor the quality of services that people received.
'I think that the Sister and the nurses have all been excellent and the treatment I have had here has been excellent. Sister and her staff have helped me immensely in my recovery'.
'One or two have been a little bit immature. I want to say to them that they are talking to an older person. Some of them need to smile'.