- NHS hospital
Milton Keynes Hospital
Report from 22 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 10 April 2024. Milton Keynes Hospital provides a range of NHS hospital services. This assessment looked at urgent and emergency services, which we rated as good. The rating from urgent and emergency services has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at Milton Keynes Hospital. The rating of Milton Keynes Hospital remains good. In our assessment of urgent and emergency services we found: The service managed patient safety incidents well and learnt from them. Staff understood how to protect patients from abuse. Staff worked with partners to establish and maintain safe systems of care, in which safety was managed, monitored and assured. The service had a systematic programme of clinical and internal audits. Staff demonstrated respect for people’s privacy and dignity, and treated people with kindness, empathy and compassion. People could mostly access care and treatment when they needed it. Leaders listened to feedback from staff and made improvements. Staff felt supported in their roles. However, the service did not always have safe systems for appropriate and safe handling of medicines. Patients did not always have their time crucial medicines prescribed in a timely manner. The environment and equipment did not always keep people safe. Mental health triage forms were not always completed for all patients who required them on arrival to ED, and some staff were not aware of this process. Medical staffing levels were not always in line with national guidance. Leaders did not always operate effective governance processes.