University Hospital Aintree

Updated 15 November 2024

Medical Care services at the University Hospital Aintree are provided by Liverpool University Hospitals NHS Foundation Trust. The trust was created on 1 October 2019 following a process of acquisition, in which Aintree University Hospital NHS Foundation Trust acquired Royal Liverpool and Broadgreen Hospital NHS Trust. The service mostly provided and maintained safe systems of care, in which safety was managed, monitored and assured. Processes and policies to plan and deliver people’s care and treatment were in line with legislation and current evidence-based good practice and standards. However, people were not always cared for in the right place. We told the service how it must improve.

Updated 14 February 2024

Medical Care services at the University Hospital Aintree are provided by Liverpool University Hospitals NHS Foundation Trust. The trust was created on 1 October 2019 following a process of acquisition, in which Aintree University Hospital NHS Foundation Trust acquired Royal Liverpool and Broadgreen Hospital NHS Trust. We conducted an onsite focused assessment of the service on 26 and 27 March 2024. The assessment was unannounced which meant that staff and leaders did not know we were coming. As part of the assessment, we spoke with staff, leaders and people who use the service. The service mostly provided and maintained safe systems of care, in which safety was managed, monitored and assured. Processes and policies to plan and deliver people’s care and treatment were in line with legislation and current evidence-based good practice and standards. However, people were not always cared for in the right place. We told the service how it must improve.

Updated 16 May 2014

The critical care department at the hospital was providing safe and effective care. There were sufficient numbers of competent staff in place to meet patients’ needs in accordance with national guidance.

There was senior medical expertise available to patients over 24 hours, seven days a week. Multi-disciplinary team working was well established that supported optimal care for patients. Care was planned and delivered to meet individual needs.

Staff were caring and compassionate, patients and relatives spoke highly of the care they had received.

The Intensive Care Unit was the base for a medical emergency outreach team that was able to provide expert advice to help staff manage patients in all wards and departments whose conditions had deteriorated.

Updated 7 March 2018

Our rating of this service went down. We rated it as requires improvement because:

A summary of our findings about this service appears in the Overall summary.

Updated 16 May 2014

Overall patients received safe and appropriate care in the department. The outpatient areas were clean and well maintained and measures were taken to control and prevent infection. The outpatient department was adequately staffed by a professional and caring staff team

Staff working in the department respected patient’s privacy and treated patients with dignity and respect. Patients told us they were generally satisfied with the service they received.

However, we found that waiting times for appointments were long in some departments and there will still considerable numbers of cancelled and rearranged appointments.

The trust reported three serious incidents that occurred in the department between December 2012 and November 2013 that resulted from outpatient appointment delays. This had resulted in delayed diagnosis for three patients when treatment could have been provided at an earlier date. We saw the hospital had investigated the causes of these incidents and had introduced improvements to prevent this type of incident happening again.

Updated 26 October 2021

Updated 26 October 2021