28 January 2014
During a routine inspection
We were told that people, where able, were actively encouraged to participate in their individual treatment programme and that they accessed specialists and other support from staff. This demonstrated to us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We also saw evidence of close and collaborative working with other healthcare professionals.
None of the people we spoke with expressed any concerns about their safety. We saw staff dealt with challenging situations calmly and effectively. This showed us that the provider ensured that people who used the service were protected from the risk of abuse.
Staff reported that there were good opportunities for training. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider had effective systems in place to monitor the quality and safety of service
that people received.