Updated 5 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried by one inspector.
Service and service type:
Home First East is a short-term enablement service for people living in the East Staffordshire area. The service supports adults with health and social needs to maximise or regain their independence and supports people with their personal care needs.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced, and we gave the service two days’ notice. This was because the service works with people in their own homes and we needed to be sure someone would be in the office when we visited. The inspection site visit took place on 14 May 2019.
What we did:
We used the information we held about the service, including notifications, to plan our inspection. A notification is information about events that by law the registered persons should tell us about, for example; safeguarding concerns, serious injuries, and deaths that have occurred at the service. We also used information the provider sent to us in the Provider Information Return (PIR) to formulate our inspection plan. A PIR is key information we require from providers on an annual basis giving us key information about the service.
We spoke to four people who use the service, three relatives, one district nurse, three support workers, one care coordinator, one social care assessor, one occupational therapist, the registered manager and the support neighbourhood manager. We viewed six care files for people, including daily notes and medicines records. We looked at documents relating to the management and administration of the service, such as; audits, accidents and incidents, policies and procedures, meeting records and surveys.
The inspector made phone calls to people who used the service and their relatives on 13 and 16 May 2019.