- Community substance misuse service
Heathfield House - Specialist Services Division
All Inspections
18 April 2013
During an inspection looking at part of the service
We received an action plan from the provider in January 2013 and an updated plan in March 2013.
At this inspection visit we spoke with a person who received a service. They told us that they were supported to self administer their medications. They said they understood why their medication was prescribed and told us that their care plan was discussed with them.
Staff confirmed that they followed the Trust's medication policy to make sure medication was administered to the right person. We found that medication administration practices on both Bevan Place and the Cobden Unit had been reviewed and action taken to ensure people received their medication in a more private environment. Medication records and care plans had also been reviewed and improved.
6, 8, 9 November 2012
During a routine inspection
We spoke with people who received services on each of the wards. They told us that they felt involved in their treatment and care. One person told us about their planned discharge and confirmed that staff involved them in their care plan. They said staff, 'Do keep me abreast of it'.
The sample of care files we looked at were detailed and comprehensive. They contained evidence that people were involved in their care and their legal rights under the Mental Health Act 1983 were protected.
We heard that people's cultural and religious needs were respected and supported.
We checked the management of medication on two of the wards and found some practices needed to be improved.
We observed positive interactions between people and staff. We heard that staff were 'Alright' and 'Okay'. One person said 'I'm a lot better now', 'They've [the staff] helped me a lot here'.
Staff told us that they received training, had regular meetings to discuss their progress and felt supported to do their job.
Reporting and monitoring systems of safeguarding incidents and complaints were in place. People told us that they would raise any issues or concerns they had with the ward manager.