The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Chestnuts Surgery

Overall: Good read more about inspection ratings

45 Thwaite Street, Cottingham, North Humberside, HU16 4QX (01482) 847250

Provided and run by:
Humber Teaching NHS Foundation Trust

All Inspections

12 February 2020

During an annual regulatory review

We reviewed the information available to us about The Chestnuts Surgery on 12 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

31 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Chestnuts Surgery on 31 August 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • The practice had become registered with the Care Quality Commission in January 2017 and was on a trajectory of improvement.
  • Results from the national GP patient survey were mixed but mainly showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

We saw two areas of outstanding practice:

  • The practice had identified 6.5% of their practice population as carers and were providing them with a range of support.

  • Pre diabetes two cycle audit identified an increase of 75% of patients at risk of diabetes, which enabled education and health promotion to commence to reduce the chance of developing the disease.

The areas where the provider should make improvement are:

That all incidents are reported and actioned appropriately.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice