20 December 2012
During a routine inspection
We observed people were comfortable expressing their views to the staff team. Staff showed clear understanding of good care practice and how to keep people safe. We saw people were provided with appropriate care and support to suit their needs. We saw evidence that care and support was planned and delivered in line with people's individual care plans, which were detailed and up to date.
Staff were well supported by the provider and had appropriate opportunities to access training which was relevant to their roles.
We found the provider had an effective system to regularly assess and monitor the quality of service people received, which meant the service evolved and improved.