28 January 2013
During a routine inspection
There were comprehensive care plans and risk assessments undertaken and these were regularly reviewed. A range of professionals were involved in care, such as physiotherapists and occupational therapists. Files contained person centred plans highlighting people's preferences. Staff told us, 'We try to make sure it is as much of a family life as possible.'
We spoke to two members of staff, who told us they had undertaken safeguarding training, and were able to tell us what was meant by safeguarding. One staff member said, 'It's making sure that people are well cared for and safe.'
We noted the home relied heavily on bank staff, although the manager told us that bank staff were generally staff who worked on the unit and so knew the people who used the service.
We noted care plans were reviewed on a regular basis and advice was sought from other professionals. This meant decisions about care and treatment were made by the appropriate staff at the appropriate level.