Archived: 10a-10b Station Road

Updated 4 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 25 January 2018 and was announced. The registered provider was given short notice because the location was a small care home for people who are often out during the day; we needed to be sure that someone would be in. At the time of our inspection there were four people using the service.

The inspection was carried out by an adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection visit we gathered information from a number of sources. We also looked at the information received about the service from notifications sent to the Care Quality Commission by the registered manager. We also spoke with the local authority and other professionals supporting people at the service, to gain further information about the service.

We used a number of different methods to help us understand the experiences of people who used the service. We observed care and support in communal areas and looked at the environment. We spoke with people who used the service and their relatives.

Updated 4 July 2018

10a-10b Station Road is a care home situated in the Hatfield area of Doncaster. The home can accommodate up to six people. The service is provided by Rotherham Doncaster and South Humber NHS Foundation Trust. At the time of our inspection the home was providing residential care for four people who were living with a learning disability.

The inspection took place on 25 January 2018 and was announced. We gave the registered provider very short notice of our inspection as we wanted to make sure someone would be at the service on the day of our inspection. At the last inspection in September 2015, the service was rated Good. You can read the report from our last inspections, by selecting the 'all reports' link for ‘10a-10b Station Road’ on our website at www.cqc.org.uk.

Why the service is rated Good.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to safeguard people from abuse. Staff we spoke with knew how to recognise and report abuse. Risks associated with people’s care were identified and plans were in place to minimise the risk from occurring. People’s records were stored securely and available to relevant staff. Premises and equipment were maintained well. There were enough staff available to ensure people’s needs were met and their interests were maintained. Medicines were managed safely and administered as prescribed.

Staff were trained and had the skills they required to carry out their role. People received a healthy diet which they had been involved in choosing. People were supported to live healthy lifestyles and had access to relevant healthcare professionals as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. We saw that there was a lot of appropriate and friendly banter between people who used the service and the staff team. We saw that staff respected people and ensured their dignity was maintained.

People received care which was person centred and met their needs. People had access to the community and were involved in activities of their choice. The service had a complaints procedure and this was available in an easy to read format.

Staff spoke highly of the management team and felt supported by them. Audits took place to ensure the registered provider’s policies and procedures were being adhered to. People were given opportunities to voice their opinions and views and be involved in how the service was run.

Further information is in the detailed findings below.