30 July 2013
During an inspection looking at part of the service
During this visit we did not speak with patients as their feedback did not relate to the standards we reviewed. We did speak with five members of staff and they told us that they felt supported in their roles and that they were always able to speak with someone if they had any concerns.
Staff had received an appraisal and some had received supervision. However we found that the arrangements in place to ensure that all staff received regular supervision were inadequate. We also found that staff had not received appropriate training and that the arrangements in place to ensure that temporary staff received an induction were inadequate. This meant that staff were not always being supported to deliver care and treatment safely and to an appropriate standard.
We found a number of improvements in the arrangements in place for the management of medicines. Protocols for the administration of medicines had been reviewed and updated and a schedule was in place for future monitoring. We also found that appropriate checks on medicines were taking place, including the monitoring of refrigerator temperatures and Controlled Drugs.