Archived: 58 Park Paling

Updated 21 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 4 March 2016 and was unannounced. The inspection was undertaken by one inspector.

There were three people who lived in the home when we visited, none of whom were able to communicate with us verbally. We spent time observing how they were cared for and how staff interacted with them so we could get a view of the care they received. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also spoke with four relatives to gain their views about the quality of care provided.

We looked at information received from statutory notifications the provider had sent to us, and contacted commissioners of the service. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority or the NHS.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The information provided by the provider reflected what we found during our inspection.

We spoke with the registered manager, a senior care worker and two care workers. We contacted two relatives of people who live at the home to gain their views of the care provided to their family members.

We reviewed three people's care records to see how their support was planned and delivered. We reviewed three staff files and training records for all staff. We reviewed records of the checks the staff and management team made to assure themselves people received a quality service.

Updated 21 June 2016

This inspection took place on 4 March 2016 and was unannounced.

58 The Park Paling provides residential care for up to three people who have physical and learning disabilities. The service is a single story building, with bedrooms and communal areas located on the ground floor. At the time of our inspection, three people used the service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s care and support needs were met by staff who were knowledgeable and knew them well. Staff had been trained to meet the specific needs of people who lived at the home. Staff told us they were supported within their job roles.

Relatives told us Park Paling was a safe place to live and people were well cared for. Staff knew how to report any safeguarding concerns and how to keep people safe. The risks to people’s health and wellbeing were assessed and action taken to minimise any identified risk.

People received their medicines as prescribed, and checks were undertaken to ensure people received them in a safe way.

People were supported in line with the principles of the Mental Capacity Act. The manager understood the importance applying for Deprivation of Liberty Safeguards (DoLs) when necessary. Staff ensured they maintained people’s privacy and dignity, and treated people with compassion and respect.

There were enough staff to support people who lived in the home. Staff were available at the times people needed them. Recruitment checks were carried out prior to care workers starting work, to ensure their suitability to work with people.

People had a choice of meals which met their dietary requirements and preferences. People were supported to maintain their health, and referrals were made to healthcare professionals when necessary.

People had opportunities to pursue their hobbies and interests, and maintain relationships with people important to them.

People and their relatives knew how to raise complaints and were confident actions would be taken in response to these.

There were processes to monitor the quality and safety of the service provided and actions were taken to drive improvement in the service.