19 August 2013
During a routine inspection
Relatives told us consent was sought from them regarding their family member's planning of care. They told us that the care that was discussed with them matched the care that was being provided to their family members. They also told us they were regularly kept up to date about the changes to their family member's care.
We saw that the care plans were person centred and reflected people's individual needs. We found the members of staff supported people as detailed within their care plans. We noted staff were compassionate and caring when supporting people.
We noted the home was clean and there was a cleaning schedule which staff followed. We saw checks were made to review the cleanliness of the home.
We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager showed us the induction plan which new staff had to complete during their employment at Ivy Lodge.
We found the service was well led and had systems in place to monitor the quality of service being provided.