29 May 2013
During an inspection looking at part of the service
During our inspection of 29 May 2013, patients said that they received all of the medical, nursing and personal care they needed. A patient said, 'I really can't speak too highly about the staff because they're so helpful and kind'. Another patient said, 'I feel that I'm in safe hands here and that they'll get me home as soon as possible. I've seen the occupational therapist and she's helping me with exercises to get better'.
We saw that patients were treated with dignity and respect. Records showed that there was a clear emphasis on rehabilitation with patients being supported to develop their independence.
Documents and records showed that patients' needs for medical, nursing and personal care had been assessed and that care had been delivered in a reliable and consistent way.
We saw that the ward was equipped with a modern call bell system and that patients promptly received help from staff when they called for assistance.