21 February 2013
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights. Both people said they were happy with their care plans, although one person said they would like their plan to be in an "easy read" format with pictures.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Both of the people we spoke with told us they felt safe in the home and with the staff.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People said the staff were helpful, encouraging and understanding.
We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.