Cambridgeshire and Peterborough NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff mostly treated patients with compassion and kindness. They understood the individual needs of patients and supported patients to understand and manage their care, treatment or condition. Staff actively sought patient feedback on the quality of care provided. However, the quality of care plans varied. Not all care plans included the patients’ voice and some patients told us they did not have a copy of their care plan.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

As part of the assessment we reviewed 11 patient notes, we found staff completed care plans for each patient however, the quality of these varied. We viewed some care plans that were generic and were not always personalised and holistic. Some care plans we saw were written in the patients’ voice, whilst others lacked evidence of patient involvement. Patients we spoke with confirmed they felt involved in making choices about their treatment and were aware of their care plan goals. However, some patients told us they had not received a copy of their care plan. Patients were able to feedback to staff their views and wishes during 1-1 meetings with their named nurse, multidisciplinary ward rounds and discharge planning meetings. Patients attended daily ward-based community meetings where they could feedback about care. We reviewed minutes from these meetings and saw that patients shared their views on their care, treatment and experience at these meetings.

Staff spoke compassionately about patients on the wards and knew them well.

We observed staff on the wards interacting with patients with kindness and respect. Staff supported and encouraged patients when undertaking activities and ensured that patients had choice and independence in which activities they participated in. Staff were visible and engaged with patients to support them with day to day tasks.

The provider had processes in place to ensure patients had independence, choice and control of their treatment. However, records showed this was not always clearly recorded in patient notes. Feedback was obtained from people during meetings with staff and support needs were regularly reviewed. The service had systems and processes in place for collecting and monitoring feedback from patients and carers. The service gathered, collated and monitored patients experience feedback. We saw examples of these. Topics included staff, care plans, food, medication, activities, support and well-being and overall experience.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.