Everycare Midsussex

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider actively sought out and listened to information about people who were most likely to experience inequality in experience or outcomes. The provider took positive risks to ensure that outcomes were achieved and so that barriers to people’s support were removed or mitigated as much as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were involved in the planning of their care and support which included setting outcomes and targets for things they wished to do or achieve. One person spoke positively about how staff had supported them when reviewing their mobility support needs. They said that, “Carers make regular assessments and review the equipment I need for example, the hoist. They've worked really well with my [Health professional] and completed on site visits together”. People were regularly asked to provide feedback both informally and formally. One person told us, “Communication is great, I get opportunities to provide feedback in surveys”. A relative told us, "They're very responsive when I've needed extra support, I can just phone”.

Staff encouraged people to have a choice. The provider completed an annual survey with people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. Staff regularly telephoned people to check they had information regarding support calls for example which staff member to expect. Staff and managers spoke of how they used this opportunity to gather regular feedback and address queries as they arose.

Staff we spoke with understood their role in ensuring people's equality and diversity needs were met. Managers told us people’s diverse needs were assessed and considered on an ongoing basis. Staff received training in equality and diversity. Staff spoke of how they engaged with people to ensure they had opportunity to feedback on their experiences. One staff member told us, "We telephone people on Fridays to inform them of the staff who are going to be rotated on. We've seen a massive impact on all clients. They know we are calling them, gives them peace of mind and an opportunity for a chat”.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.