Hebburn Manor

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. A person commented, “They (staff) did that when I moved in, they asked if there was anything I wanted to do.” Staff told us there were effective systems in place to assess and monitor people’s needs. This included handover meetings between incoming and outgoing staff on shift, daily flash meetings and staff meetings.

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. There was effective recording and monitoring of people’s nutritional and fluid intake, with specialist advice obtained in a timely way, including for modified diets. A professional commented, “Patients requirements from a diabetes point of view are addressed well and in a timely way.”

Staff at the service worked well across teams and services to support people. Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. A health professional commented, “Staff at Hebburn Manor are always quick to respond to any request made by myself or members of my team. They follow advice and guidance that is given to them during weekly care home rounds.”

Staff supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Records included specialist advice and guidance, that had been obtained where people had additional support needs, such as, from the speech and language therapist or mental health team. People told us they were supported to access health care. A person commented, “You know yourself if something is wrong with your health. I told the staff, and they got the doctor.”

Staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were personalised to ensure outcomes could be met ensuring people received safe and effective support. There was a monthly evaluation of risk assessments and people's care plans, to ensure they accurately reflected people's needs, with appropriate guidance for staff about the support people needed. Reviews were carried out regularly to ensure people's support and outcomes were monitored. A relative told us, “I was involved in care planning. Every so many months I go to meetings, we have them in the bedroom.”

Staff at the service told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments were carried out, around people’s mental capacity and care records contained all relevant information and were documented in line with guidance. A relative told us, “[Name] has the mental health team involved. I have seen the community psychiatric nurse training the staff here.”