Updated 14 May 2024
Date of assessment: 15 May to 28 June 2024. Green Porch Medical Centre is an NHS GP practice located in Sittingbourne, Kent in an area of high deprivation. There were approximately 8,668 people registered with the service at the time of our assessment. We conducted this assessment due to the practices previous rating of Requires Improvement, as well as it being 12 months since the practice was removed from a second period of special measures. We assessed 17 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found there was a strong focus on learning and making improvements. We saw the practice management team investigated concerns and audited appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. Care and treatment was routinely monitored to ensure people received care and treatment in line with best practice guidance. Improvements required in access had been made. The provider had clear and effective governance systems, which staff and leaders regularly reviewed and updated as required.