Fylde Community Care Limited

Updated 5 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 17 November 2022 and ended on 5 December 2022. We visited the location’s office on 17 November 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We attended the office and spoke with the registered manager who was also the registered provider.

We looked at records in relation to people who used the service including five care plans and systems for monitoring the quality of the service provided.

After the inspection we continued to seek clarification from the provider to validate evidence found. We looked at policies and quality assurance records. We spoke with 2 people and 1 relative on the telephone to help us understand their experience of the care and support received. We also spoke with 2 members of care staff on the telephone.

Updated 5 January 2023

About the service

This service is a domiciliary care agency. It provides personal care to people who live in their own homes. It provides a service to older people and those who may live with dementia, mental health conditions, physical disability and sensory impairment.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to 9 older people.

People’s experience of using this service and what we found

People using the services of Fylde Community Care, benefited from a service that was committed to providing safe and high-quality care and support. Although we were assured risks to people were identified and managed, we have made a recommendation that individual risks are better recorded in people’s care plans.

Although we were assured quality assurance systems were applied consistently and effective at identifying potential concerns, we have made a recommendation that quality assurance systems are reviewed to make them easier to audit.

People had a genuine say in their own care and support plan and were supported by a consistent staff team who knew their needs well. Staff supported people to retain their independence in order to remain living in their own homes. Staff were recruited in a way to ensure they were safe to work with people.

We received positive feedback from both people who used the service and their relatives about the quality of the care and support they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service practiced a compassionate culture which was committed to delivering high-quality care to people. This was underpinned by good governance and collaborative working to achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (14 February 2018).

Why we inspected

We undertook this inspection given the amount of time which had elapsed since the last inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.