Richmond Hall Care Home

Updated 22 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 November 2020 and was announced.

Updated 22 January 2021

This inspection took on 3 December 2018 and was unannounced. Richmond Hall Care Home is a ‘care home’. People in care homes receive accommodation and nursing and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Richmond Court provides nursing and care for up to 64 people. There were 55 people living at the service at the time of our inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People remained safe using the service. Staff understood how to protect people from the risk of abuse or harm. Risks were assessed, monitored and managed to ensure people remained safe. Processes were in place to keep people safe in the event of an emergency such as a fire. People were protected by safe recruitment procedures and sufficient numbers of staff were available to meet people’s health and care needs. People received their medicines as prescribed. Staff understood their responsibilities in relation to hygiene and infection control.

People continued to receive effective care. Staff had the skills and knowledge required to support people safely. People were supported to have choice and control of their lives. People were supported to eat nutritionally balanced meals. People had access to healthcare professionals when needed, to maintain their health and wellbeing. Staff promoted people’s independence.

People continued to receive a service that was caring. People were supported by staff who were kind, caring and compassionate. People’s rights to privacy and dignity were respected by staff.

People continued to receive a service that was responsive to their individual needs. Care records were personalised and contained details about people’s preferences and routines. People were supported to pursue hobbies and activities that interested them and processes were in place to respond to any issues or complaints.

The service was well-led, the registered manager understood their role and responsibilities and staff felt supported and listened to. People and staff were encouraged to give feedback, and their views were acted on to enhance the quality of service provided to people. The provider worked in conjunction with other agencies to provide people with effective care. The provider completed regular checks to monitor the quality of the care people received.

Further information is in the detailed findings below.