Archived: Channel View

Updated 6 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 11 June 2017. The inspection was announced, which meant the provider knew we would be visiting. This is because we wanted to make sure the provider, or someone who could act on their behalf, would be available to support the inspection. This inspection was carried out by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

On the day of the inspection we spoke with two members of staff and the registered manager. We made observations about the service and the way that care was provided. Owing to people not being familiar with the inspector we had brief conversations with the three people who lived at the service about their interests and the staff.

We looked at three people’s care and support and medicine administration records. We also looked at records relating to the management of the service such as the incident reports, audits, surveys supervision and training records.

Updated 6 July 2017

Channel View is a care home registered to provide care and support for up to eight people with long-term mental health needs. At the time of our inspection the service was providing support to three people.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good:

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Risks to people were assessed and where required a risk management plan was in place to support people manage an identified risk and keep the person safe.

There were sufficient numbers of suitably qualified staff employed at the service. The provider's recruitment process ensured that only staff deemed suitable to work at the home were employed. Staff did not commence working in the home until all pre-employment checks had been satisfactorily completed.

People were supported to maintain good health as staff had the knowledge and skills to support them. There was prompt access to external healthcare professionals when needed.

People's care was provided by staff in a caring and compassionate way. People's interests had been identified and they were supported in a way which prevented them from becoming socially isolated.

People's care and support needs were planned, detailed, reviewed and met by staff that had a good understanding of how and when to provide people's care. Staff respected people’s independence and choices.

The service was well led. Staff had full confidence in the leadership of the registered manager. There were effective systems in place to assess, monitor and improve the quality and safety of the service.

Further information is in the detailed findings below.