Archived: Channel View

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good:

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Risks to people were assessed and where required a risk management plan was in place to support people manage an identified risk and keep the person safe.

There were sufficient numbers of suitably qualified staff employed at the service. The provider's recruitment process ensured that only staff deemed suitable to work at the home were employed. Staff did not commence working in the home until all pre-employment checks had been satisfactorily completed.

People were supported to maintain good health as staff had the knowledge and skills to support them. There was prompt access to external healthcare professionals when needed.

People's care was provided by staff in a caring and compassionate way. People's interests had been identified and they were supported in a way which prevented them from becoming socially isolated.

People's care and support needs were planned, detailed, reviewed and met by staff that had a good understanding of how and when to provide people's care. Staff respected people’s independence and choices.

The service was well led. Staff had full confidence in the leadership of the registered manager. There were effective systems in place to assess, monitor and improve the quality and safety of the service.

Further information is in the detailed findings below.

Each person we spoke with had positive opinions about the care and support they received at Channel View. One person said, 'we are spoilt here'. Another person told us, 'we don't know how lucky we are to live here'. We were also told 'they can't do enough for us here and they look after us very well ".

People were provided with a varied and nutritious choice of meals. Menus were planned based on peoples' choices and preferences.

People's care plans and risk assessments were detailed and informative. They explained how to provide support and assistance to people with their mental health needs. This meant there was effective guidance for staff so that they knew how to give people suitable care and assistance.

People were able to make choices in their life and to take part in activities that they wanted to do both in the home and the community.

People were protected from unsafe and unsuitable staff being recruited. This was because the provider had an effective staff recruitment procedure.

There was a suitable system in place to check the quality of care and overall service people received. The views of people who used the service were actively sought as part of this process.

Staff told us they gave people choices in every area of their life from daily decisions such as what they wanted to eat or drink to how they wanted to spend their days and what activities they wanted to do. People told us they enjoyed the activities they were offered and told us that staff involved them in the planning of activities.

We saw that care plans were person centred and it was clear that the person had been involved in both the development of their care plans and six monthly review meetings.

People told us that they felt safe at the home. Staff and people using the service confirmed they were able to raise concerns and were confident that the provider would respond appropriately.

Staff told us that they felt well supported in their role, through both the training they received and regular supervision meetings.

We saw that the provider had put effective measures in place to monitor the service provided and implement improvements when necessary.