Acorn House - Bideford

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities. Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working and an open person-centred culture. The service had strong external relationships that supported improvement and innovation to embed evidence-based practice in the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities. Systems were in place to monitor the quality and safety of the service. Audits were completed on a regular basis as part of monitoring the service provided. This enabled any trends to be spotted to ensure the service was meeting the requirements and needs of people being supported. Where actions were needed, these had been followed up. For example, care plans and risk assessments updated and involvement of relevant health and social care professionals.

Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working and an open person-centred culture. The service implemented relevant quality frameworks, recognised standards, and best practice to improve equity in experience and outcomes and tackle known inequalities.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff had a good understanding of how to make improvements happen by measuring outcomes and impact. For example, the service had implemented an ‘impact folder’ to demonstrate compliance with the Single Assessment Framework (SAF) quality statements and Health and Social Care Act regulations. Staff were encouraged to speak up with ideas for improvement and innovation.

The provider actively listened to and engaged with staff. A staff committee group had been formed which enabled staff to discuss challenges, safeguarding, good news stories for people, upcoming events, and items they would like to raise for innovations. The service had strong external relationships that supported improvement and innovation to embed evidence-based practice in the service.