About the service South Collingham Hall is a care home providing personal care and accommodation for up to 33 people. There were 24 people using the service at the time of our inspection.
People’s experience of using this service and what we found
The manager had developed a comprehensive auditing process to check the quality of service being provided. These audits enabled them to monitor all areas of the service being provided and make any necessary changes to the benefit of the people living there.
People were provided with a safe place to live. Shortfalls identified at our last inspection regarding the environment had been addressed. People felt safe living at South Collingham Hall and risks to people had been identified, assessed and managed. Staff were aware of how to keep people safe from avoidable harm and any concerns were appropriately reported. People received their medicines as prescribed and staff had received the training they needed in order to provide people with their medicines in a safe way. The service was clean and odour free and staff followed the provider's infection control policy. Appropriate recruitment processes were followed to make sure suitable numbers of staff were available to meet people’s needs. The manager made sure lessons were learned when things went wrong to continually improve the service provided.
People’s needs had been assessed prior to them moving into the service and plans of care had been developed for staff to follow. The staff team had been provided with the training they needed to enable them to meet people’s individual and diverse needs. People were supported with their nutritional needs and supported to eat and drink well. Staff made sure people were supported to access the relevant healthcare professionals when they required it.
Improvements had been made to the environment, providing people with a comfortable place to live. We saw curtains were missing in the main lounge area, plans were in place to address this. People’s rooms were personalised and there were places available for people to meet with others or to be alone.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring, and treated people with respect. People were involved in making decisions about their care and their consent to care was always obtained. The staff team treated people in a dignified way.
Comprehensive plans of care had been developed and these had been monitored regularly. Staff knew people’s care and support needs well and had the opportunity to be involved in the care planning process. People knew how to make a complaint and were confident their concerns would be listened to and addressed. People’s wishes at the end of their life had been explored and followed.
The staff team felt supported by the manager and their thoughts on the service were sought. People and their relatives were asked for their opinion of the service through day to day conversations, meetings and the use of surveys. The manager worked in partnership with others to provide people with the care and support they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 29 April 2019) and there were three breaches of regulation.
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 29 March 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This was a planned inspection based on the previous rating and carried out to follow up on action we told the provider to take at the last inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.