South Collingham Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The rating for this key question remains good. People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to gain access to health and social care appointments. Staff were responsive to people’s healthcare needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff supported them to access health appointments as needed. Where people were unable to provide feedback, their relatives told us they were confident staff arranged and attended health appointments with their loved ones. This ensured their health outcomes improved.

Staff understood people’s needs and knew how to support them to access health and social care support if needed. Staff told us, they conducted rounds with an advanced nurse practitioner from the doctor’s surgery every Friday and highlighted people who needed clinical attention. This meant people who needed clinical attention were seen in a timely manner which improved people’s experience. Staff told us they had received training on people’s unique health conditions. This meant they could recognise changes in the person’s health that take appropriate action. They gave us a specific example of a person living with diabetes and advised the community nursing team had trained the staff team to monitor the person for any adverse events.

Processes in place meant all people had access to external support. Staff referred people to external professionals when needed. Staff monitored people’s daily wellbeing and acted without delay when action was needed. This also ensured staff communicated with one another to ensure the person’s wellbeing was monitored. Records were kept of when health professionals visited, and what advice they gave people. Staff then ensured this gave people positive outcomes. There was a policy on equality and diversity. This policy encouraged staff to treat people well and provide people with equal opportunities regardless of their protected characteristics. Staff communicated in shift handover, to ensure that changes in people’s needs were communicated to the whole staff team.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.