St Andrews Healthcare Northampton

Governance processes did not always operate effectively. Managers did not ensure that staff were up to date with supervision or training. Numerous items on the risk register were not assigned to anyone to action or follow up on. There were not clear audit timetables in place to improve the quality of care. There were no clinical governance meeting minutes in place for Hawkins ward. There were not clear team meetings taking place for staff. However the provider had a clear quality strategy in place and had introduced a culture strategy with the emphasis on listening to people’s voices. Leaders were aware of the risks and concerns on both wards and had acted on these concerns in relation to staffing. Staff and leaders understood their role and felt confident in carrying out their duties.