Background to this inspection
Updated
4 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 26 January 2022 and announced. We gave the service 24 hours’ notice of the inspection.
Updated
4 February 2022
About the service
Uvedale Hall can accommodate up to 29 people and there were 25 people using the service on the day of our inspection. Uvedale Hall is Georgian building which has been converted to provide residential care to people some of whom are living dementia.
People’s experience of using this service and what we found
The manager and senior staff carried out an assessment of people’s needs before they commenced using the service. The information recorded, explained how the support was to be provided in line with the person’s preferences and choices.
Staff had received training including the safeguarding of people, administration of medicines, dementia awareness, infection control and moving and handling. Staff informed us they had regular supervision and a yearly appraisal. People using the service told us that there were sufficient members of staff on duty at all times to support them. The service continued to recruit staff safely through a robust recruitment process.
Staff recorded when necessary how they had supported people to have enough to eat and drink of their choice. People’s care plans recorded information about support provided by other professionals and when healthcare appointments had been made for them by the staff with their permission.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us that their personal care and support was provided in a way which maintained their privacy and dignity. People spoke positively about the way staff treated them and reported that they received appropriate care. Staff demonstrated a good knowledge and understanding of the people they cared for and supported, such as people with a diagnosis of diabetes or dementia.
The service had a complaints process and we saw that complaints were recorded and responded to in line with the service procedure. During times of planned care reviews staff spoke with people to determine if they had any end of life wishes and those shared were recorded in the care plan. Activities continued to be developed with the people living at the service so that they could enjoy hobbies and interests at the service while accessing the local community.
An operational manager was overseeing the service at the time of the inspection. They worked closely with the regional director who visited the service regularly to support the service governance process. Senior staff arranged audits and surveys to determine the views of people using the service and professionals supporting people to determine if any improvements could be made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 2 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.