Allerton Park Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received care and support from staff who were kind and compassionate. People and their families felt involved in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback from people and relatives was positive about the care they received. Comments included, “The staff are very good. I cannot fault the care here, staff are polite” and “They offer support rather than telling me what to do.” One person told us the staff recognised [creative] talent and were very encouraging of this activity. People and relatives told us they were involved within reviews and planning care. People told us they are made to feel welcome and could have their relatives visit when they wanted to. Feedback about activities was mixed and we received some comments from people that they felt bored within the home, and it did not make sense for them to sit all day. Another relative told us they felt their relative could be offered more stimulating activities and more entertainment could come into the home. This feedback was shared with the registered manager.

People were encouraged to have their say at regular meetings and were supported with pictures to communicate where needed. During a ‘Resident of the day allocation’ people were encouraged to spend time with staff and seniors and review their personal information to ensure it was up to date, and reflective of their needs, wishes and preferences. The service had built good relationships within the local community, including a local school who had recently visited and brought flowers for people living at the service. They arranged visits to a local community centre and community café and tried to ensure people went out into the community monthly. The registered manager discussed with us future plans to make links with a pastor and try to arrange a service for people who are unable to attend services in the community.

We observed good interactions with staff and people. We saw staff offering choices and adapting communication to maximise effectiveness. We saw pictorial and written menus in dining areas where meals were served, and this allowed staff to offer visual choices to people.

People and relatives were encouraged to be involved in how the service was run. The provider sent out surveys and held meetings to capture feedback. They also had a ‘You said we did’ feedback board displayed, which was accessible to people, relatives and visitors to the home. Care plans offered insight into how to care for the whole person.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us the registered manager was visible and approachable. Staff said they received regular training and were involved in daily flash meetings, handovers and regular supervisions. Staff said they felt well supported and valued.

The service had processes in place to ensure effective engagement with staff, which included regular discussions around training, competencies and any support they may need to ensure their wellbeing and abilities at work. There was a mandatory training programme in place, with generally a 90% compliance rate.