Gatwick Rise

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported with choice and independence. People were supported to understand their rights by using different ways to communicate. Their understanding was reviewed throughout their care and treatment. People were empowered to have their say about things that were important to them, for example, staff used adaptive communication aids to ensure they were responding to people’s preferences. The provider worked closely with family members to understand what people enjoyed or did not enjoy. Evidence was seen of people being supported by staff to have personalised conversations about sexuality and relationships including resources, about consent and understanding different aspects of relationships being made available.

The manager told us the service was in the process of restructuring the key worker system to be more effective and have better oversight over people achieving outcomes. People had a varied timetable of activities, and the manager was identifying new activities for people. For example, they told us they were looking into hiring a local activity centre for people’s exclusive use, so they could have enough space to enjoy the sensory activities offered. Similarly, they hired a local swimming facility with a hydrotherapy pool for people’s exclusive use. One staff member told us, “We do a lot more activities now, which really helps with people’s behaviours. They have more to do, more to focus on and something to look forward to.”

Staff facilitated communication with people’s loved ones where they couldn’t do this themselves, for example we saw staff supported a person to have a video call with their family member. Some people used adaptive equipment to better facilitate their independence. The provider had ensured that where adaptations were needed to a person’s bungalow to maintain their independence as their physical needs changed, these were provided.

We reviewed documentation that demonstrated people were involved in being independent, having choice and being in control. For example, we observed each person had a one-page profile in their room/bungalow which was about their care needs. This gave people ownership over their care documentation. There were processes to ensure sufficient oversight was in place for people’s routines and activities which were important to people. For example, the managers had a weekly meeting to discuss people’s activities and choices for the week, and people and families were involved in exploring new opportunities for people. However, records showed key worker meetings had not been consistently maintained to evidence the work being carried out to support people to achieve their aspirations and interests.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.