• Care Home
  • Care home

Gatwick Rise

Overall: Good read more about inspection ratings

Upper Rodley Road, Bollow, Westbury On Severn, Gloucestershire, GL14 1QU (01452) 922111

Provided and run by:
Severn Care Limited

Report from 10 October 2024 assessment

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Responsive

Good

Updated 17 January 2025

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 2

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

People living at the service reflected local demographics and people raised no concerns about inequalities. One relative told us “The number one issue is communication. [Person] relies on the carer to anticipate and interpret [their] needs.”

The management team and permanent staffing team were committed to non-discriminatory practice and wanted the best outcomes for people. However, the staffing issues in the service impacted on them being able to deliver this, agency staff were not fully knowledgeable about people’s needs which had on occasion negatively impacted on people’s emotions and prevented them access to activities.

We reviewed the services’ Action Plan, which was updated regularly. This showed areas for improvement, who was allocated responsibility, the target date and the status. The provider had policies and processes support equality and diversity.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.