Home Instead Burnley

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first assessment of a newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. We saw evidence care plans had been reviewed and updated as needed to ensure people received care and support in line with the current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Professionals told us the management team worked with them well to ensure people’s care reflected current good practice. One professional said, “The team [Home Instead Burnley], are knowledgeable about ways in which they can support people with their independence.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Information was clearly documented to ensure information past on was understandable. Handovers were completed and recorded, and monthly newsletters were available.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, the service contacted the GP when someone was struggling to take their medicines. Liquid alternatives were then prescribed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. For example, the management team liaised with social work teams when people’s needs changed. This sometimes led to an increase in care calls and assisted the people to remain independent in their own home.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The service involved people and relevant others in their care plans to ensure they were supported in a safe way. The management team and staff were knowledgeable about the Mental Capacity Act and worked in line with guidelines. One staff member said, “The client's best interests are the driving force behind every decision or action that is taken on their behalf if that is needed.”