Collingtree Park

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There was a positive culture in the home that encouraged and ensured people and staff were supported to speak up with concerns and they were listened to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they could raise concerns about people with the management team. One staff member said, “Any concerns I would raise with my General Manger or regional support, there is also a whistle blowing number available 24hours”. Another staff member said, “We have numerous posters throughout the home with phone numbers to call.” A staff member told us staff were free to share ideas on improvement for the service and explained how one of their ideas had been implemented.

The provider sought feedback from staff via surveys and advised the commission of a recent addition of an online survey to seek further engagement from staff. The providers whistleblowing policy promoted an open positive culture around speaking up. There is a clear process for staff to follow and guidance for where/how to escalate concerns, including a phone number where staff can whistle blow anonymously. The policy included signposting to the human resources e-mail if needed for support and independent employee assistance was available 24/7. Website links to Gov, NMC and CQC were detailed and there was a process flow chart for stages of investigations into concerns for staff information. Speak up posters were displayed for staff information which included a photo and contact details for 3 speak up guardians for the home that staff could contact directly with concerns.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.