22 June 2017
During a routine inspection
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
People told us they were happy with their care and support. They confirmed staff were kind, caring and considerate. People felt the home was safe and that there were sufficient staff available to meet their needs.
Staff demonstrated a good understanding of safeguarding and the provider’s whistle blowing procedure. This included knowing how to report concerns.
The provider had effective recruitment procedures so that new staff were suitable to work at the home.
Medicines were managed safely. Records showed people received their medicines when they were due. Only trained and competent staff administered people’s medicines.
Health and safety checks were completed regularly to help keep the building safe. Up to date procedures were in place to ensure people continued to be supported in emergency situations.
Staff told us they were well supported and trained appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People received support to meet their nutritional and healthcare needs.
People’s needs had been assessed and personalised care plans developed. These were reviewed to accurately reflect people’s current needs.
People had opportunities to participate in their preferred activities.
People said they had no complaints but knew how to raise concerns if needed.
The home had an established registered manager. People and staff gave us positive feedback about the registered manager and said they were approachable.
Staff were able to provide feedback about the home and people’s care, for example through attending staff meetings and one to one supervisions.
The provider carried out a range of internal and external quality assurance audits to monitor the quality of people’s care.