Hollie Hill Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received care and support from staff who knew them well and had a kind, caring and respectful approach which maintained and promoted people’s dignity and independence. Activities at the service were "hit and miss" but people told us they were asked to join in what was going on.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were happy with the care they received. People were supported by staff who were kind, caring and respectful. People told us they could make everyday decisions, such as when to get up and when to have a shower. They said they felt empowered, their independence was supported, and they had choice in relation to their care and support. People we spoke with said they weren’t sure what activities were happening on the 2nd day of our visit. One person said, “They do ask me if I want to join in activities, but I don’t.” Relatives told us they thought activities took place regularly but weren’t sure.

Staff understood people had the right to have choice and control over how their care needs were met. They encouraged individuals to make choices for themselves.

One person told us the service had sought advice from Speech and Language Therapy regarding their food. They said, “They advised a pureed diet but I disagreed with that, I'm not a choke risk I just need it textured so we discussed it and filled out paperwork to reflect my wishes.” This showed the service listened and respected people’s views and choices. During our 3 visits we saw activities were not followed as per the timetable that was published on noticeboards and it appeared ad hoc. On the upstairs unit the activity planner was for the wrong day.

Processes were in place to ensure care plans included information to promote people’s independence, choice and control in a safe manner and people told us they were involved in decision making. We discussed activities with the management team, who were aware that plans were “vague”, and this was an area they were working on with the activity team.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.