Hollie Hill Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff had identified if people were at particular risk of discrimination and social isolation and positive action had been taken to integrate people with the local community.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were aware of people who were at risk of potential discrimination and ensured appropriate support was in place for them. People said they were treated with respect and their preferences were always considered. People told us they were supported to have their religious beliefs met and had been enabled to have access to counselling sessions.

Staff completed equality and diversity training and observations confirmed staff respected people. Staff were encouraging of people to make their own choices and decisions and supported and respected these, even if they were unwise.

The service understood the diverse health and care needs of people. They aimed to provide care, which was joined-up, flexible and supported choice and continuity. They worked well with partners and one visiting health professional said, “They follow our instructions well and the communication diary works well.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.