Wood Hill Grange

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s care plans reflected their physical, mental, emotional and social needs. This included any protected characteristics under the Equality Act 2010. Relatives told us they were actively involved in their family member's care planning. Where people were assessed as lacking capacity to make a particular decision, the provider followed best interest processes to protect people's rights. People had been referred to other health professionals as required such as the district nursing service.

This service scored 12 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were involved in the assessment of their needs. Their relatives and friends where appropriate were actively involved in developing their plan of care. A communication care plan was completed for each person. This helped to identify how to provide information to the person so it was accessible and tailored to meet their needs.

Staff assessed people's needs using a range of assessment tools to ensure their needs were reflected and understood.

People had a comprehensive assessment of their needs, which included consideration of their clinical need, mental health, physical health, wellbeing, nutrition and hydration needs. People’s needs were kept under review to ensure care plans met people's current needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.